Marksman Security Corporation is hiring immediately for customer service agents who can deliver a concierge level of service while maintaining a safe and secure environment for our clients.

Days, nights, and/ or weekend work availability is a must. The ideal candidate will have experience in customer service, guest services, and/or call centers.

Benefits:

• Insurance: medical, vision and dental
• Short term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance
• Identity theft protection
• Paid on the job training
• Paid time off
• Bi-Weekly Pay
• Competitive compensation
• Career advancement opportunities
• Continuous learning opportunities through LMS
• Employee referral bonus program
• Employee assistance program (EAP)
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities

Responsibilities:

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Resolves customer complaints; assists customers in all inquiries in connection with site services, hours of operations, directions, etc.
• Checks in/out guests in an efficient and friendly manner.
• Receive incoming telephone or alarm system calls regarding emergency and non-emergency situations.
• Monitor and operate security video system to observe and detect potential issues
• Report maintenance or equipment problems to appropriate personnel.
• Generate reports for theft, alarms, maintenance issues and other incidents that may occur in an efficient manner
• Always maintain a professional image and friendly demeanor
• Makes periodic patrols to check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons

Qualifications:

• Ability to complete state security licensing, if applicable
• At least 18 years of age or older
• High school diploma or equivalent
• Minimum of 1 year of customer service experience
• Exceptional interpersonal and relationship building skills
• Strong verbal and written communication skills
• Strong organizational skills and the ability to multitask
• Ability to pass a crminial background check and drug screen